This is Southwest Airlines’ response to my Love Letter to Southwest Airlines, I wonder if I’ll hear from the marketing peoples! ~Aaron

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Dear Aaron,

Thank you so much for your e-mail. We always enjoy hearing from our Friends, and your kind comments are truly appreciated.

We pride ourselves as being the “airline that LUV built,” and we are continually trying to find new ways to express that LUV to our Customers. We simply try to offer our valued Customers what they want the most–safe, friendly, efficient service, on frequent, ontime flights, at an affordable price to the best destinations! We take a great deal of pride in the service we offer, and we feel that there is no carrier better than Southwest in terms of service with a personal and caring touch.

We appreciate your interest in our Company and our Culture. Although I’m unable to share contact information for our Marketing Department, I can assure you that we will share your correspondence with them. If they are interested in speaking with you regarding your suggestions, they will contact you directly.

You are very special to all of us here at Southwest, and we look forward to having you on board real soon.

Sincerely,

Allyson, Southwest Airlines

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Some Love From Allyson of Southwest Airlines

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